Warranty
At The Center Stone Jewelers, we take pride in the quality and craftsmanship of our jewelry. To ensure your satisfaction, we offer a 3-month warranty from the date of delivery, covering significant defects and quality issues. Please read the details below to understand what is and isn’t included in our warranty.
What Our Warranty Covers
Our warranty includes repairs or replacements for the following quality issues within the warranty period:
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Major Defects in Craftsmanship:
- Broken prongs or claws.
- Broken ring bands.
- Stones falling out due to craftsmanship defects.
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Significant Discrepancies:
- If the delivered product significantly differs from what you ordered (e.g., incorrect metal type, gemstone, or setting).
If your item qualifies for warranty coverage, we will repair or replace it at no cost to you.
What Our Warranty Does Not Cover
While we strive to ensure the highest quality, some issues fall outside the scope of our warranty. These include:
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Wear and Tear:
- Worn or bent prongs resulting in stone loss.
- Dents, nicks, or scratches caused by regular use.
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Chemical and Environmental Damage:
- Discoloration or tarnishing caused by chemicals, cosmetics, chlorine, saltwater, or acidic skin pH.
- Exposure to perfumes, lotions, hairsprays, or other substances that accelerate wear.
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Loss or Theft:
- Theft or loss of the stone or entire ring. (We recommend purchasing jewelry insurance to cover loss or theft.)
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Natural Variations:
- Variations in craftsmanship or natural characteristics of gemstones, such as internal inclusions, unique patterns, or slight color differences, are part of their natural beauty and not considered defects.
How to File a Warranty Claim
If you believe your jewelry has a quality issue, follow these steps to file a warranty claim:
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Contact Us:
- Email info@thecenterstonejewelers.com with the subject line "Warranty Claim." Include your order number and a description of the issue.
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Provide Photos:
- Attach clear, well-lit photos of the jewelry and the defect for our evaluation.
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Ship the Item:
- After reviewing the photos, The Center Stone Jewelers will provide a shipping label if warranty provisions apply.
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Resolution:
- Approved claims will be repaired or replaced and returned at no cost.
Tips for Keeping Your Jewelry Beautiful
To minimize damage and keep your jewelry looking its best:
- Remove your jewelry before swimming, exercising, or engaging in strenuous activities.
- Avoid contact with harsh chemicals, including cleaning agents, chlorine, and cosmetics.
- Store your pieces in a soft pouch or jewelry box when not in use.
- Regularly inspect your jewelry for wear, especially prongs and settings, and address any issues promptly to avoid further damage.
At The Center Stone Jewelers, we’re committed to ensuring that every piece you own from us remains a cherished treasure. If you have questions about this policy or your jewelry, don’t hesitate to reach out. We’re here to help!